is
any communication that doesn't involve words. Nonverbal communication
and messages almost always accompany verbal communication and may either
support and reinforce the verbal message or contradict it. Researchers
have estimated that as much as 93 percent of any message is transmitted
nonverbally, with 55 percent coming from body language and facial
expressions (kinesics) and 38 percent coming from tone and pitch of
voice (paralanguage). Since many nonverbal cues are unintentional,
receivers often consider nonverbal communication to be a more accurate
representation of what senders are really thinking and feeling. Since
nonverbal communication is so informative, especially when it
contradicts verbal communication, managers need to learn how to monitor
and control their nonverbal behavior.
