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"you always clam up when i ask you what's wrong," iris tells her boyfriend. iris is probably making this frequency judgment because she can remember a few times that her boyfriend wouldn't tell her what was bothering him. iris is using the _____ heuristic.

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Greenleafable
The correct answer is availability.
Heuristics refers to particular ways in which you can solve a problem, or come to a specific result. Availability heuristics is relying on examples which come up to mind immediately when faced with a situation. In the case above, Iris managed to remember some of the instances when her boyfriend wouldn't tell her what was going on. 

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