if you're using a product and aren't sure if you're happy with it, you're engaged in evaluation.

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30-11-2022
Social Studies

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if you're using a product and aren't sure if you're happy with it, you're engaged in evaluation.

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arenasaleem890 arenasaleem890 · Answer 1 · 2022-12-03T20:34:25+01:00

The correct answer is postpurchase . The definition of post-buy behavior is the way a person feels, thinks, and behaves after making a purchase. Thoughts and sentiments are still important, even though our attention is on promoting repeat purchases.

A consumer purchases a new brand of toothpaste that boasts a wonderful flavor and experience. Dissonance will result if, after using, the client dislikes the flavor and thinks the prior brand was significantly superior. In that case, the consumer won't purchase the item. The degree of discontent a customer feels after purchasing a good or service from your online store is referred to as post-purchase dissonance. Customers could regret their purchase if they believe the product's quality falls short of their expectations. The post-purchase stage is viewed as the culmination of the client journey in this sequential paradigm. At this point, the consumer assesses their level of happiness with the purchase and determines whether or not they will continue to support the brand going forward.

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