on a service blueprint, the line that shows the distinction between the high customer aspects of the service and those activities that the customer does not see is known as the

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30-11-2022
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on a service blueprint, the line that shows the distinction between the high customer aspects of the service and those activities that the customer does not see is known as the

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Tutorconsortium434 Tutorconsortium434 · Answer 1 · 2022-12-02T16:42:44+01:00

On a service blueprint, the line that shows the distinction between the high customer aspects of the service and those activities that the customer does not see is known as the Line of visibility.

What do you mean by line of visibility?

All customer-visible service actions are separated from those that are not by the "line of visibility." Above this line is everything that is visible from the front of the stage, and below it is everything that is not visible.

What is a service blueprint?

A service blueprint is a tool that aids teams in comprehending how customers view or perceive a company's service process. It is a diagram that depicts the connections between individuals, groups, and various physical and digital touchpoints related to a particular customer journey. A service blueprint is similar to a treasure map.

To know more about service blueprint, visit:

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