The airline that is ensuring passengers have no difficulties with boarding and onboarding process is exhibiting empathy dimension of service quality.
Empathy is a feeling which comes over the person when he or she is affected by something which has been experienced by another person who is feeling.
It is the ability to imagine how another person is feeling and so understand his/her mood by putting oneself in their shoes.
Hence, the airline that is ensuring passengers have no difficulties with boarding and onboarding process is exhibiting empathy dimension of service quality.
Learn more about empathy here : https://brainly.com/question/13201297
