The correct word for the blank is need. Need is termed as the situation or the circumstance that makes the person feel that he should have something and has the urgency of it.
Utilities are termed as the daily life or the basic services that keep home townhouse, or business comfortable and operational.
Water, sewage system, electricity, gas, garbage, and recycling are all common utilities. Cable TV, web, security, and phone line are all examples of technology subscriptions that can be considered utilities.
Therefore, the correct option is the first one.
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