Answer:
He made sure that he always went over instructions verbally with him.
Explanation:
After learning that his patient was illiterate, Dr. Katz made sure to give verbal instructions to his patient.
Dr. Katz, in his Ted talk, talks about how the health care system is designed for the middle class and does not take into account the problems that low-class people may have. He mentions some examples, like:
Dr. Katz's illiterate patient:
he tells us that his patient asked him to sign a social security disability form; so he brings it to the office and takes the two buses back home. When Dr. Katz saw the papers, he realized that the patient needed to sign them, not him. As this person was illiterate, he did not know and had to go back to the office.
In conclusion, when the doctor learned that he was illiterate, he made sure to give clear verbal instructions and realized how many written instructions doctors give, assuming that everyone could read.
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