Answer:
B) total quality management.
Explanation:
Total quality management is a method of management that focuses on every member of staff being committed to maintaining a high of work in every aspect of the business operations.
There is continuous improvement in the ability of the employees to provide quality service and performance.
In the given scenario - When a business firm implements several programs to encourage prompt and courteous customer service, employee participation, and better coordination with suppliers.
This is an effort to institute total quality management
