Active listening is a technique for hearing and responding to another person in order to develop mutual understanding. It's a crucial first step toward defusing the issue and finding answers.
Thus, Option C is correct.
What are the benefits of actively listening?
Active listening helps us recognize and appreciate other people's points of view and feelings.
This not only helps with conflict resolution but also with the creation of a respectful culture. Before you respond, attempt to understand what they are saying.
For more information about actively listening refer to the link:
https://brainly.com/question/1917378
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