Answer:
The answer is C. Total Quality Management (TQM)
Explanation:
Let revisit the concept of TQM to come up with the reasons while C is the correct choice:
The Total Quality Management philosophy was developed by William Deming whose approach is that all the personnel/processes/standards in the organization should be aiming toward the customer's experiences of the products/services delivered by the organization; in the ways that these personnel/processes/standards should always make continuous improvement through internal training, practices, innovations, so that errors in processing/manufacturing/delivering steps can be eliminated/reduced and product's quality can be upholding.
So, C is the correct answer.
