Answer:
Validation.
Explanation:
The main work of the nurse is to know the full medical history of the patient and to look after the all the medicines and patient's health. Nurse also helps the doctor in medical surgery also.
Sometimes the patient may get fright and may respond angrily. At this time the nurse should keep calm and talk with the patient politely. The nurse might avoids the listener and tries to understand the patient and makes him comfort in all the possible ways.
Thus, the answer is validation.
