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When Aaron went to his doctor for his annual checkup, he was asked to undergo a number of tests. Although the doctor assured Aaron that the tests were routine, Aaron thinks that the doctor is hiding a grave problem from him. What kind of a gap is apparent here?

Respuesta :

Answer:

gap between expected service and perceived service

Explanation:

The gap between Aaron and doctor is expected service and   perceived service .This gap arise due to  misinterprets of the  the service quality by the consumer.The consumer does not get from the producer but consumer get something different that is why it gap arises.

So the answer is ,gap between expected service and perceived service

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