__________ happens when employees act in a way that causes harm to the company because of their negative attitudes. it includes things like coming in late and gossiping about others at work.

Athena has a very cool job. She managediix acute care nurses, each of whom works for a wealthy former football player. The nurses generally love their jobs, but Athena would like to make sure the nurses show as much organizational citizenship behavior (OCB) as possible. She aiso wants to be sure that the nurses dont get exhausted from showing OCB5. Which of the following actions would help Athena to accomplish her goals? Check all that apply,
A. Find a way to make sure that the nurses have positive experiences while they are at work.
B. Don't presure the nurses about showing OCBs.
C. Ask the nurses to identify the things that discourage them the most while working.
D. Encourage the nurses to act as a strong team.