Molly is a Supplemental Nutrition Assistance Program (SNAP) recipient. She shows up at the front desk furious that her food stamps were stopped. The person at the front desk is shocked because Molly is yelling and cursing at her. Molly states that the Department of Children and Families has told her that workforce stopped her food stamps. What type of difficult customer is this?
a) Angry and aggressive
b) Calm and composed