In dealing with a bureaucracy whose practices seem to be hurting, rather than helping clients, workers should consider doing which of the following:
a) Speaking out about their beliefs, showing the politics that might lie behind certain bureaucratic rules
b) Forming alliances with other workers and with the clients to do social action
c) Questioning rules and regulations rather than docilely going along with them
d) Lobbying to change the legislative mandates that might have set these rules
e) All of the above"