Consider the following scenario: "Take Me Away", a nation-wide Vacation Rental Company, is in trouble. Their reservation system crashes much too often. The employees can’tsee what properties are requested and guests may encounter significant errors when checking options and making reservations online. The IT director asked you to create a business case that will address this problem. You, as the business analyst, start to work on the business case and decide the primary solution is to deploy a new reservation system in your ERP system and the website where customers make their reservations. A list of some of the stakeholders follows:
1. IT Director (Sponsor) 2. Steering Committee (composed of other property managment managers) 3. IT Department 4. Sales Department 5. Marketing Department 6. Maintenance/Repair Department 7. Interior Design Department 8. Branches all across the US (Managers and employees) 9. Individual Customers 10. Organizational Customers (Corporations that rent out properties regularly based on a contract) 11. Contractors building new properties 12. Insurance companies 13. Travel agencies 14. Government agencies (e.g., Department of Transportation, US Environmental Protection Agency) 15. Not-for-profit organizations (e.g., associations that were established to reduce the impact on the environment)
The deliverables for the Steering Committee include the business case and alternative solutions and are expected within six months. You chose an adaptive approach to attain rapid delivery of business value in short iterations. Hence, you are targeting three iterations, one every two months. After each iteration, you plan to get feedback from the end users and customers. Also, at the end of each iteration, you will meet with the IS steering committee members and some end users. They will give you feedback regarding your results (e.g., elicitation results) and outputs (e.g., mockup screen, prototype).
1. (65 pts) Place all fifteen stakeholders on the Stakeholder Matrix (BABOK, Figure 10.43.1). The vertical axis will be "Influence of Stakeholder" (Power of stakeholders) and the horizontal axis will be "Impact on Stakeholder" (Interest of stakeholders). Explain why you placed each stakeholder in their quadrants. Don’t place the stakeholders in the 2 x 2 matrix; simply place the stakeholders under the correct bullet point as shown below:
• Low Power – Low Interest Stakeholders i. Stakeholder a ii. Stakeholder j
• Low Power – High Interest Stakeholders i. Stakeholder b ii. Stakeholder c
• High Power – Low Interest Stakeholders i. And so on ...
• High Power – High Interest Stakeholders i. And so on ...