a manager, has just received some bad news from his foreign counterpart about an ongoing negotiation. he is disturbed and is thinking of ways to control the damage. at the same time, a subordinate walks into his office and asks for an extended leave due to a family emergency. richard barely listens to the employee and refuses to grant leave despite it being an emergency situation. in this scenario, richard's disturbed mood is representative of in the communication process between himself and his subordinate