choose the best answer and worst answerA customer tells you she asked a coworker of yours for help with something. She says the coworker told her he didn’t know anything about it and just rudely ended the call. What would you do?Suggest talk to the manager personallyAsk her what she would like you to doAsk her if she remembered the name of the employee and approach that person yourselfApologize and tell her you will glad to help her whenever you canApologize and tell her you will tell the managerA new employee, doing the same job as you, keeps asking you questions about how to do the job. You just explained all of this to him the day before. Hes slowing you down. What would you do?Tell him he is interfering with your jobAsk him if he would possibly be better suited for another departmentTell your manager about the problemShow him how he can find the information on his ownSuggest he ask the manager for more trainingYou are on the phone with a customer. Suppose that all systems have just shut down. You are unable to review any accounts in the computer and are unable to process any customer request. What would you do>Inform the customers calling in that your systems are down, and they will have to call backRedirect all customer calls to a separate departmentStop answering the phone until you can help the customersApologize to all customers calling in and give them an estimated time that systems will be back upTake down the customers information by hand and call them when the systems are back upA customer calls in to cancel her account, claiming she has received a lower price from a competitor. What would you do?Offer a customer similar rate as the competitor and allow the customer to keep her current plant.Seek out a manger to see what action should takeTry to sell the customers a cheaper plan, which would lower her monthly billAttempt to persuade the customer to stay with organization by explaining all the benefits she has as a customerInform the customer that the competitor does not have as great customer services as your organization and that many other customers have switched back to your organization